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- Diploma or Bachelor's Degree in Hospitality Management, Food & Beverage Management, Business Administration, or a related field.
- Food safety and hygiene certification is an added advantage.
- Minimum 2–3 years of experience in Food & Beverage operations, preferably in the hotel industry.
- Previous supervisory or executive-level experience in a restaurant, banquet, or hotel F&B environment.
- Good knowledge of restaurant operations, banquet service, menu planning, and service standards.
- Strong understanding of food cost control, inventory management, and operational procedures.
- Ability to lead, train, and motivate F&B team members.
- Excellent customer service, communication, and interpersonal skills.
- Strong organizational, problem-solving, and decision-making abilities.
- Able to handle guest feedback and resolve service issues professionally.
- Familiar with POS systems and Microsoft Office applications.
- Able to work under pressure in a fast-paced environment.
- Willing to work shifts, weekends, and public holidays as required.
- Good command of English and Bahasa Malaysia; additional languages are an advantage.

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