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FRONT OFFICE MANAGER/ASSISTANT FRONT OFFICE MANAGER

IMPERIAL HOTEL BINTULU
Advertised on: 2026-09-23

Job Details
  • Minimum Diploma or Degree in Hospitality Management, Hotel Management, or related field 
  • At least 3–7 years of experience in Front Office operations
  • Proven experience in hotel front desk operations, guest services, and reservations 
  • Strong leadership and team management skills (e.g., Reception, Concierge, Bellman) 
  • Excellent knowledge of check-in/check-out procedures, room allocation, and guest handling 
  • Strong problem-solving skills with ability to handle guest complaints and service recovery professionally 
  • Good understanding of room revenue, occupancy, and upselling techniques 
  • Ability to manage staff rostering, manpower planning, and training 
  • Strong communication and interpersonal skills 
  • Well-groomed, customer-oriented, and professional appearance 
  • Able to work shift hours, weekends, and public holidays 
  • Good command of English and Bahasa Malaysia (additional languages are an advantage)

 

 

IMPERIAL HOTEL BINTULU - 1. FRONT OFFICE MANAGER/ASSISTANT FRONT OFFICE MANAGER (Bintulu, Sarawak), Diploma or Degree in Hospitality Management, Hotel Management, or related field, At least 3–7 years, front desk operations, guest services, and reservations. 2. DUTY MANAGER (Bintulu, Sarawak), Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or related field, Minimum 3–5 years, handle guest complaints and resolve issues professionally. 3. BANQUET MANAGER /ASSISTANT BANQUET MANAGER (Bintulu, Sarawak), Diploma or Degree in Hospitality Management, Hotel Management, or related field, Minimum 3–5 years, planning, coordinating, and executing banquet functions and events. 4. F&B MANAGER /ASSISTANT F&B MANAGER (Bintulu, Sarawak), Diploma or Degree in Hospitality Management, Food & Beverage Management, or related field, Minimum 3–5 years, managing restaurants, banquet operations, events, and/or hotel outlets. 5. F&B EXECUTIVE (Bintulu, Sarawak), Diploma or Bachelor's Degree in Hospitality Management, Food & Beverage Management, Business Administration, or related field, Minimum 2–3 years, lead, train, and motivate F&B team members. Call / WhatsApp 019-5138899 or Email Resume

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