CUSTOMER RELATIONS EXECUTIVE

Job Responsibilities:

• Handle customer enquiries, feedbacks and complaints professionally
• Conduct customer follow-ups after sales and service visits
• Coordinate with internal teams to resolve customer issues
• Support customer satisfaction improvement initiatives and reporting
• Maintain good customer relationships and uphold company service standards
• Attend to tribunal common claims

Requirements:

• Minimum Diploma/Degree holder in Business, Customer Service, Marketing, or related field
• Working experience in automotive industry is preferably
• Strong interpersonal and communication skills
• Customer-oriented, positive attitude, and good problem-solving ability
• Good command of Bahasa Malaysia and English