CREDIT CONTROL EXECUTIVE

CREDIT CONTROL EXECUTIVE
Key Responsibilities | 主要职责
Collection & Recovery 催收与回款管理
Follow up with customers on overdue accounts via phone calls, WhatsApp, SMS, and emails.  通过电话、WhatsApp、短信及电邮跟进逾期客户账户。
Negotiate repayment arrangements and monitor payment commitments.  与客户协商还款方案并跟进付款承诺。
Ensure monthly collection targets are achieved.  确保完成每月回款目标。
Update collection records and customer communication logs.  更新催收记录及客户沟通资料。
Account Monitoring 账户管理
Review aging reports and monitor delinquent accounts.  审查账龄报告并监控逾期账户。
Prepare collection reports and status updates.  编制催收报告及进度更新。
Escalate difficult cases to management when necessary.  必要时将复杂个案提交管理层处理。
Customer Service 客户服务
Handle customer enquiries related to outstanding payments.  处理客户有关欠款及还款事项的咨询。
Maintain professional and positive customer relationships.  维持专业及良好的客户关系。
Requirements 任职要求
Minimum SPM, Diploma or Degree in any field.  至少拥有SPM、文凭或学士学位。
Fresh graduates are encouraged to apply.  欢迎应届毕业生申请。
Experience in credit control, debt collection, banking, finance, or customer service will be an added   advantage.  具备信用控制、催收、银行、金融或客服经验者优先考虑。
Good communication and negotiation skills.  具备良好的沟通及谈判能力。
Able to work independently and under pressure.  能独立工作并承受工作压力。