COLLECTION MANAGER

COLLECTION MANAGER
Key Responsibilities | 主要职责
Lead and manage the collection team to achieve monthly collection and repayment targets.  带领及管理催收团队，确保每月催收及还款目标达成。
Monitor daily, weekly and monthly collection performance and identify performance gaps.  监督每日、每周及每月催收表现，并及时发现绩效差距。
Develop and implement effective collection strategies according to overdue status, customer profile and   repayment behaviour.  根据逾期情况、客户类型及还款行为制定并执行有效的催收策略。
Ensure overdue accounts are followed up consistently and appropriate recovery actions are taken promptly.  确保逾期账户得到持续跟进，并及时采取适当的催收行动。
Review difficult, high-risk or long-overdue accounts and provide appropriate direction to the team.  审查较困难、高风险或长期逾期案件，并给予团队适当的处理方向。
Set clear collection targets, priorities and expectations for individual team members.  为团队成员设定明确的催收目标、工作重点及绩效要求。
Coach, guide and develop team members to improve individual and team performance.  指导、培训及发展团队成员，以提升个人及整体团队表现。
Monitor individual productivity, follow-up quality, repayment commitments and collection results.  监督个人工作效率、跟进质量、客户还款承诺及实际催收成果。
Ensure customer repayment commitments and collection activities are properly recorded and followed   through.  确保客户还款承诺及催收记录完整，并进行后续跟进。
Analyse collection data, repayment trends and delinquency patterns to identify areas for improvement.  分析催收数据、还款趋势及逾期情况，并提出改善方案。
Prepare collection performance reports and provide regular updates and recommendations to   Management.  准备催收绩效报告，并定期向管理层汇报及提出改善建议。
Handle escalated customer cases and support the team in resolving challenging collection matters.  处理升级客户案件，并协助团队解决较复杂的催收问题。
Coordinate with relevant departments such as Sales, Customer Service, Finance, Credit Assessment and   Legal when necessary.  在有需要时与销售、客户服务、财务、信贷审核及法务等相关部门进行协调。
Recommend appropriate cases for further recovery or legal action where necessary.  对有需要的案件提出进一步追讨或法律行动建议。
Ensure all collection activities are conducted professionally and in accordance with Company policies and   applicable requirements.  确保所有催收工作均以专业方式进行，并符合公司政策及相关规定。
Continuously review and improve collection processes, controls and team efficiency.  持续检讨及优化催收流程、内部管理及团队效率。
Requirements / 任职要求
Minimum 3–5 years of experience in collection, credit control, debt recovery, financing, banking or   related fields.  至少拥有 3–5年催收、信贷控制、债务追讨、融资、银行或相关领域经验。
Preferably at least 2 years of supervisory or managerial experience.  拥有至少 2年主管或管理经验者优先考虑。
Experience in managing a collection team and achieving collection or recovery targets is highly preferred.  具备管理催收团队及达成催收或回款目标经验者优先。
Strong leadership, coaching and people-management skills.  具备良好的领导、培训及团队管理能力。
Strong analytical and problem-solving skills.  具备良好的数据分析及问题解决能力。
Good negotiation, communication and interpersonal skills.  具备良好的谈判、沟通及人际关系能力。
Able to handle challenging customers and difficult collection situations professionally.  能够以专业方式处理较困难客户及复杂催收情况。
Result-oriented, accountable and able to work in a target-driven environment.  以成果为导向、有责任感，并能够适应目标导向的工作环境。
Strong follow-up and execution skills.  具备良好的跟进能力及执行力。
Proficient in Microsoft Excel and able to analyse and prepare performance reports.  熟悉 Microsoft Excel，并能够进行数据分析及准备绩效报告。
Experience in loan financing, financial services, credit or debt recovery will be an added advantage.  拥有 贷款融资、金融服务、信贷或债务追讨行业经验 将获优先考虑。