OPERATIONAL EXCELLENCE EXECUTIVE

OPERATIONAL EXCELLENCE EXECUTIVE – 1 VACANCY 
Responsibilities: To analyse existing retail operations, in-store workflows, and customer service processes; to identify 
inefficiencies, bottlenecks, and areas for improvement through DMAIC methodology; to conduct on-site assessments 
and data collection at our various retail outlets; to develop and evaluate process improvement initiatives focusing on 
areas like inventory management, staff productivity, sales processes, and customer flow; to prepare and present 
findings, data driven recommendations, and project proposals to management; to collaborate with store managers 
and retail staff to implement approved process changes effectively; to monitor and report on the effectiveness of 
implemented solutions, tracking key performance indicators (KPIs); and to support the department in fostering a 
culture of continuous improvement across the retail network.
Bachelor’s degree in Operations Management, Supply Chain Management & Logistics, Business Administration/ Management, or Engineering (Industrial, Manufacturing, Civil, Mechanical, Chemical).
Relevant internship experience is highly encouraged, especially for fresh graduates with strong academic records. Salary RM3K and above.
Possess own transportation and a valid driver’s license.
Strong analytical, problem-solving and critical thinking abilities.
Proficient in Microsoft Office Suite (Excel, PowerPoint).
Fluent in English and Bahasa Malaysia (written and verbal). Proficiency in Mandarin and/or the Sarawak Malay dialect is an added advantage.
Excellent communication and interpersonal skills.
Proactive, results-oriented and able to work independently.
Willing and able to travel frequently.