NETWORK OPERATION CENTRE

Key Responsibilities:
 

• Mending the call center via SHIFT
• Able to work follow shift schedule 24/7 including night shift, weekends and public holidays
• Take care of customer complaints & trouble shooting over phone
• Customer support specializes in process complaints (On the Job training will provided)
• Handle issues related to products or services
• To Enhance Customer experience 
• Help Customers with connection and service quality issue
• Provide basic technical trouble shooting over the phone whenever possible.
• In certain situations, help to educate and better explain the services to new customers over phone. 
• Sometimes, will conduct surveys via phone
• Basic network troubleshooting skills
• Able to work independently and under pressure
• Good communication skills, assist in house team/contractor when needed
• half or 1 year experience in the networking is an advantage.

Requirements: 
 

• should possess at least a Diploma or equivalent.
• Will have an advantage if have passed experience in customer support or related field.
• Proficient in programs including PowerPoint, MS Office, Excel, and Word.
• Possess excellent communication and written skills in English and BM. 
• Other language is a plus eg: Iban,Bidayuh, Bahasa Sarawak, etc. as our customers majority are from rural villagers.
• Hardworking and good analytical behavior.
• General Responsibilities:
• Encourage and promote a healthy working culture with a sense of high integrity and good work ethics.
• Provide relevant support to the team from time to time as instructed by the Superior and/or Management.

Job Benefits
 

• EPF
• SOCSO
• Annual Leave