SUPERVISOR

SUPERVISOR

Working location: THE SPRING SHOPPING MALL, KUCHING

Job Requirements
Minimum SPM, Diploma or equivalent qualification.
Preferably 1–2 years of supervisory experience in F&B, restaurant, café or related industry.
Good leadership, communication and customer service skills.
Able to supervise and manage outlet staff effectively.
Able to manage manpower planning, staff scheduling and daily outlet operations.
Knowledge of food hygiene, stock control and daily outlet operations.
Strong problem-solving and decision-making skills.
Able to work in a fast-paced environment and handle customer complaints professionally.
Basic knowledge of POS systems, Microsoft Excel and operational reporting.
Willing to work on shifts, weekends and public holidays.
Job Responsibilities
Oversee and ensure smooth daily F&B outlet operations.
Supervise staff performance, attendance, discipline and daily work arrangements.
Prepare staff duty rosters and ensure sufficient manpower coverage.
Maintain high standards of customer service, food quality, cleanliness and hygiene.
Handle customer feedback and complaints professionally.
Monitor inventory, stock levels, ordering and food wastage.
Ensure staff follow company SOPs, hygiene and food safety requirements.
Monitor daily sales, POS transactions and cash handling procedures.
Train and guide new and existing staff to improve work performance.
Communicate Management instructions, promotions and operational updates to the team.
Report manpower, maintenance and operational issues promptly to Management.
Assist in achieving sales targets and cost control.
Perform other ad hoc duties assigned by Management.