JUNIOR OPERATION MANAGER

JUNIOR OPERATION MANAGER - Kuching, Sarawak
JOB / SKILLS REQUIREMENTS:
Diploma/Degree in Business, Hospitality, F&B Management or related field.
Minimum 3 years of working experience in multi-outlet F&B operations, retail chains, or franchise environments, knowledge of local regulations and market trends in F&B industry in Sarawak is an added advantage.
Possess strong people management, leadership, communication, organization, analytical thinking, commercial awareness, mathematical, problem-solving skill and managerial capabilities.
Proficient in in MS office applications (word, Excel, PowerPoint).
Familiarity with F&B KPIs (Sales, P&L, Inventory, Labour Cost, Mystery Shopper, etc.)
Flexible working hours including weekends and public holidays, ability to thrive in a fast-paced environment and meet deadlines.
Able to travel regularly within Sarawak and possess own transport.
JOB ROLES & RESPONSIBILITIES: 
Supervise and support Area Managers in achieving outlet-level performance targets (sales, service, compliance).
Monitor and drive daily operational excellence across all outlets including cleanliness, staff discipline, SOP compliance, licensing requirements (such as MOH, DOSH and HALAL), and company policies and customer service, ensuring a positive dining experience for customers. 
Coordinate with central departments (HR, Marketing, Kitchen, Logistics) to ensure smooth outlet operations.
Track and improve sales performance, food cost control, and wastage reduction across the network.
Conduct regular store visits and audits to ensure standards are upheld and issues are resolved swiftly.
Assist in the training, motivation, and coaching of outlet-level teams via Area Managers to ensure they acquire both the technical and soft skills required and adhere to company standards and maintain a positive work environment.
Implement and support promotional activities, menu rollouts, and new product launches.
Assist in hiring and onboarding of new managers and key staff, as required.
Participate in weekly management reviews and support strategic initiatives to improve overall outlet performance.
To perform other duties as assigned by the management.