CUSTOMER SERVICE CO-ORDINATOR (LOGISTICS)

As a Customer Service Co-ordinator, you will be responsible for the movement of our customers’ import and export 
shipments. You will be the main point of contact for co-ordination between our customers and carrier agents. 
Duties and responsibilities:
 

• Execute day-to-day operational activities according to requirements and KPI, ensuring close   co-ordination with clients and agents to obtain high customer satisfaction.
• Provide sales quotations to customers.
• Arrange bookings with carriers and submission of shipping instructions accurately.
• Communicate and follow-up with customers on the status of their shipments.
• Reviewing documents required for customs declaration and, when required, assisting in the   preparation of the same.
• Co-ordinate with operations team when required.
• Assisting superior with any other tasks assigned. 

Requirements:
 

• Minimum Diploma in any discipline or, for candidates with min 2-years working experience   in the field, SPM level.
• Preferably minimum 2 years working experience in Logistics, Shipping or Freight Forwarding.
• Understanding Customs, shipping documentation and procedures is a plus.
• Fluent in English.
• Good computer skills (Email, Excel, and Word).