PATIENT & FAMILY ENGAGEMENT EXECUTIVE

PATIENT & FAMILY ENGAGEMENT EXECUTIVE
Kuching 
The Patient & Family Engagement Executive is the lead person behind bringing joy, connection, and meaningful experiences to children with cancer and their families — both during active treatment and through broader community engagement across Sarawak.
This role is responsible for planning and delivering recreational activities, milestone celebrations, and educational play programs at hospital wards, clinics, and the halfway home — as well as leading SCCS's family engagement activities across Kuching, Sibu, Bintulu, and Miri. The role also takes full ownership of SCCS's volunteer program, from recruitment and training through to on-day supervision.
Working at the heart of the Support Services team, this executive ensures that no child or family feels alone — and that moments of joy, normalcy, and togetherness are woven into every stage of the cancer journey.
A.  Patient Engagement & Recreational Programmes
Plan, coordinate, and implement recreational, educational play, and festive activities for paediatric oncology patients at hospital wards, clinics, and the halfway home.
Organise and lead milestone celebrations including birthdays, end-of-treatment events, and seasonal festive occasions.
Participate in and support the delivery of SCCS's weekly clinic day programs at SGH.
Procure and manage activity resources, including:
Craft packs and activity materials
Weekly treat bags and birthday gifts
Festive celebration and end-of-treatment packs
Clinic day activites for wards and halfway home
Manage toy inventory, lending systems, and communal toy procurement — ensuring proper hygiene, safety, rotation, and storage.
Carry out educational play programmes that support children's coping, emotional wellbeing, and treatment journey.
B.  Family Engagement Activities (Regional)
Serve as the lead planner for SCCS family engagement activities across Sarawak, covering Kuching, Sibu, Bintulu, and Miri.
Design and deliver meaningful, joyful engagement experiences for patients and families in each region — tailored to local needs, culture, and context.
Coordinate logistics, resources, volunteers, and programme content for regional SCCS engagement events.
C.  Volunteer Management  
Recruit, screen, and onboard new volunteers, including adding them to SCCS volunteer communication channels.
Plan and conduct volunteer orientations, briefings, and role-specific training to ensure volunteers are prepared for child-facing activities.
Schedule volunteers for activities and supervise them on the day to ensure child safety, quality engagement, and compliance with SCCS protocols.
Monitor volunteer involvement and provide ongoing guidance and feedback to maintain consistent programme standards.
Plan and manage structured volunteer programmes and coordinate CSR projects involving children and caregivers.
Maintain volunteer schedules, activity rosters, and engagement records in coordination with the Support Services Coordinator.
D.  Cross-Departmental Collaboration
Work closely with the Support Services Coordinator, Events & Marketing Team, Halfway Home Team, and Patient Services Team.
Assist in the planning and execution of SCCS internal events including family days, youth camps, and community engagement programmes.
Support cross-departmental initiatives that involve patient activities, children's programming, or volunteer participation.
E.  Administrative & Documentation
Develop SOPs, activity forms, and evaluation tools for patient engagement and volunteer programmes.
Maintain accurate records of patient interactions, activities conducted, volunteer hours, and programme statistics.
Update the SCCS centralised database with recreational and volunteer activity records.
Compile monthly activity reports and contribute to departmental and annual reporting.
QUALIFICATIONS
Diploma or Degree in Social Work, Psychology, Education, Child Development, Healthcare Management, Community Development, or a related field.
Minimum 1–2 years of experience in patient support/ community programs, recreational therapy, volunteer coordination, or a related area.
Experience in an NGO, healthcare, education or social services setting is preferred.
Fresh graduates with strong relevant experience — internships, volunteering, or community work — are encouraged to apply.
SKILLS & COMPETENCIES
Warm, patient, and genuinely caring approach to working with children and families facing serious illness.
Good organisational and coordination skills with the ability to manage multiple activities simultaneously.
Creative and resourceful in designing activities suitable for children of different ages, conditions, and energy levels.
Experience in volunteer coordination, group facilitation, or community engagement is a strong advantage.
Good communication skills in English and Bahasa Malaysia; Mandarin or other local languages are an advantage.
Proficient in Microsoft Office and comfortable with data entry and record-keeping systems.
Ability to work both independently and as a close-knit team in a fast-paced, emotionally demanding environment.
Emotionally resilient with a commitment to professional standards and strict confidentiality.
WORKING CONDITIONS
Regular presence required at hospital wards, outpatient clinics, and the SCCS halfway home.
Some travel within Sarawak is required — this role covers family engagement activities in Kuching, Sibu, Bintulu, and Miri.
Occasional evening or weekend availability during events and regional engagement activities.
This role involves working closely with children who are seriously ill; candidates must be comfortable in a hospital and palliative-adjacent environment.
Exposure to emotionally challenging situations is inherent to this role; emotional resilience and the practice of self-care are important.