CUSTOMER SERVICE OFFICER

CUSTOMER SERVICE OFFICER - Kuching
Job Responsibilities:
Handle customer inquiries via phone, email, and walk-in clients 
Provide accurate information about products/services 
Resolve customer enquiries/complaints in a professional and timely manner 
Maintain proper records of customer interactions 
Liaise with internal departments to ensure smooth service delivery

Requirements:
Minimum SPM qualification 
Good communication skills in Bahasa Malaysia and English 
Basic computer literacy (MS Office, email, data entry) 
Strong interpersonal and problem-solving skills

Added Advantage:
Prior experience in customer service or banking/financial services

Preferred Qualities:
Customer-oriented with a positive attitude 
Responsible, reliable, and able to work independently 
Willing to learn and adapt in a fast-paced environment