SENIOR CUSTOMER SERVICE EXECUTIVE

SENIOR CUSTOMER SERVICE EXECUTIVE - Kuching
Manage international shipment by liaising with supplier and forwarders for cargo readiness 
and shipment schedules.
Interface with internal/external freight forwarders, logistics providers, customs brokers, and 
other functional areas to coordinate incoming and outgoing shipment.
Able to handle Air Freight Export and Import and all shipment documents.
Well versed in Import/Export documentation and declaration of K1, K2,K3, K4, K8, K9
Provide all matters of customer satisfaction service includes bookings, enquiries, and requests.
Handle full set of shipping documentations-invoices, packing list, airway bill, certificate of 
origin etc.
Track job progress and coordinate with all related departments to ensure the job completion 
with periodic daily and monthly reporting.
Maintain good documentation and filing system.