COMMUNITY EXECUTIVE

COMMUNITY EXECUTIVE - Kuching
Requirements:
Strong problem-solving, communication, and organisation skills. 
Agile, proactive, and comfortable handling varied tasks. 
Friendly, people-oriented, and collaborative. 
Experience in community management, customer service, hospitality, events, or operations is an added advantage. 
Comfortable with digital tools (iRuma, WhatsApp, Monday.com, Excel).
Jobs and Responsibilities:
Engage with residents daily via iRuma, concierge, events, and on-ground support. 
Clarify concerns, manage expectations, and support timely resolutions. 
Help shape a warm, supportive community culture. 
Coordinate with KFPM, guards, vendors, and contractors. 
Follow up on AI-CCTV triggers, facilities issues, and guard performance. 
Track feedback and prepare weekly reports. 
Support event planning, logistics, communication, and on ground execution. 
Monitor vendor performance and resident satisfaction. 
Support adoption and subscription growth. 
Identify gaps, propose solutions, and support new SOPs or initiatives. 
Work with the Community R&D Executive on data and insights.