CUSTOMER SERVICE ASSISTANT

Job Description:
 

• Handle daily administrative and counter support duties.
• Prepare, file, and maintain pawn receipts and customer records.
• Assist with documentation for pawn, redemption, and renewal transactions.
• Update record accurately in the system or manual ledger.
• Answer customer inquiries and assist walk-in customers.
• Manage office filing, data entry, and correspondence.
• Assist in stock record of pledged items.

Requirements:
 

• Minimum SPM/Diploma in Business Administration or related field.
• Basic computer skills (Microsoft Office).
• Neat, organised, and detail oriented.
• Honest, responsible, and able to handle confidential information.
• Experience in pawn shop or gold smith retail is an added advantage.